Blairtummock Housing Association Ltd
Address:
45 Boyndie Street
Easterhouse
Glasgow
G34 9JL
T: 0141 773 0202
F: 0141 771 8544
W: www.scottishhousingconnections.org/shcc/association.aspx?assoc=42§ion=571
Blairtummock Housing Association Ltd
GHA is a not-for-profit organisation with more than 90,000 customers and more than 2,000 staff across the city. GHA is a Registered Social Landlord, an Industrial and Provident Society and a registered charity. We are regulated by the Scottish Housing Regulator. We are committed to delivering better homes and better neighbourhoods that help create better lives for our 60,000 tenants and 26,000 factored homeowners. And we are also determined to provide better and more local housing services for our customers. We aim to be an exemplary landlord, engaging, listening and responding to our tenants and homeowners and playing a central role in the physical, social and economic regeneration of Glasgow. Our corporate offices are based in Glasgow’s city centre and we have a citywide network of 57 local housing organisations delivering front-line services to our customers. These are supported by strategically located Local Shared Services centres. Our future progress supports the government’s aspirations for a healthier, safer, smarter, fairer, wealthier and greener Scotland. We recognise the importance of transformational change over incremental change and of setting and achieving clear outcomes. Our 2006 citywide Tenant Satisfaction Survey showed that tenants have grown more satisfied with GHA as their landlord, but we recognise we must do more to engage and listen, respond to tenants' needs and encourage suggestions on how we can best improve the quality of their housing and neighbourhoods. Our vision is to deliver customer service excellence by putting our customers and staff at the heart of everything we do.
